The National Transportation Security Administration (TSA)
created a new hotline for people with physical/mental challenges as well as unique
medical needs. TSA staff will be able to
discuss airport screening methods, and provide passengers with a person
specializing in the physically/mentally challenged field if wanted. The hotline is called “TSA Cares.”
This hotline was created after several members of the
physically/mentally challenged community expressed disapproval about airport
services. They stated that staff ignored
their challenges. Staff also subjected
them to inappropriate searches.
“This additional level of personal communication helps
ensure that even those who do not travel often are aware of our screening
policies before they arrive at the airport,” said TSA Administrator John
Pistole in a statement.
The TSA Cares hotline number is: (855) 787-2227. It can be reached from 9 a.m-9 pm EST on
Mon-Fri. Staff recommends passengers
with physical/mental challenges call the hotline 72 hrs before departure so
they can work effectively with airport security to get all needs met.
No comments:
Post a Comment