February 2, 2012
Sprit Airlines Charged $100,000
Spirit Airlines is being charged $100,000 by the Department of Transportation. This is because the airline refused to properly handle complaints from passengers who were physically/mentally challenged. This information was uncovered by an audit of the airlines records in 2009 and 2010.
“Our rules on how airlines handle disability-related complaints are designed to help us ensure that passengers with disabilities are treated fairly when they fly,” said Transportation Secretary Ray LaHood. “We will continue to make sure carriers comply with our disability rules and take enforcement action when they do not.”
Airlines are mandated to provide annual documentation stating condition of physical/mental challenge, and the type of conflict the person with that challenge has endured. Spirit Airlines didn’t follow this procedure. They also allegedly didn’t respond appropriately to these complaints.
This is the third kind of airline type incident in less than two years. TransAir was charged $500,000 in 2010, and Delta airline was charged 2,000,000 in 2011. These charges also result from not handling physically/mentally challenged complaints properly.
Airline misconduct: http://www.disabilityscoop.com/2012/01/30/airline-fined-spirit/14874/