February 20, 2012
Travel Easier for Passengers
Democratic Sen. Charles Schumer wants more laws to make traveling for people with physical/mental challenges more convenient. He would like the Transportation Safety Administration (TSA) to employ passenger advocates at all airports. Passengers with physical/mental challenges could use them for expressing concerns.
“Passengers need an on-site point of contact who they can bring grievances to and who can advocate on their behalf when they feel they are being treated unfairly or inappropriately,” Schumer said.
Schumer’s passenger advocate idea comes in response to December 2011 when many people with physical/mental challenges filed complaints at airports. Nothing was done to handle these complaints. This motivated Schumer to create legislation.
TSA representatives have had no comment on this topic in the past. They state that they have customer service representatives at most major airports. Recently, TSA has created a toll-free hotline for people with physical/mental challenges to use if needed.
Traveling worries: http://www.disabilityscoop.com/2012/02/13/more-help-travelers/14976/