Democratic Sen. Charles Schumer wants the Transportation
Security Administration (TSA) to have more services regarding people with
physical/mental challenges at airports. This
demand comes after women claimed TSA employees stripped search them inappropriately
because they were wearing costumed medical equipment. TSA is setting up a toll-free hotline for
people with physical/mental challenges discussing travel topics.
“While the safety and
security of our flights must be a top priority, we need to make sure that
flying does not become a fear-inducing, degrading and potentially humiliating
experience,” said Schumer. “Right now, passengers who feel that their rights
are about to be violated have nowhere to turn, but by training passenger
advocates at each of our airports, the TSA can finally give passengers a
voice.”
Schumer also wants passenger activists to have more training
to get acclimated to seeing various conditions.
This would help airport staff in
providing accommodations in travel for the physically/mentally challenged and
senior citizens. These ideas would also
be effective because of the busy holiday travel times.
TSA representatives didn’t remark specifically on this
topic. However, they did state they had
customer service employees at most major airports. The hotline is scheduled to begin service in
the middle of January.
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